Your delivery process will vary based on the shipping level of service included with your purchase. For your convenience we included detailed delivery instructions:

WHITE GLOVE DELIVERY: White Glove Delivery provides in-home delivery and assembly.

1) Verify your address and contact phone number. Please make sure that the information you provided with your order is correct. If any information on your receipt appears to be incorrect, please contact us immediately by responding to your receipt or calling Customer Care at 1-800-706-3111.

2) Schedule your appointment. Once your order is released by the factory to the shipping company, your order is taken to the shipping terminal for dispatch. The shipping company will call you to inform you of the projected delivery date and schedule your appointment. Please note that delivery time will vary based on the availability of trucks going into your area.

3) Confirm your appointment. Once the delivery truck arrives in your local area, the driver will call you to confirm your appointment.

4) Delivery Process. Our qualified delivery specialists will exercise due care at all times while in transit, on your property or residence. Upon delivery, the shipping company will safely bring your merchandise into your residence, unpack it and set it up in the room of your choice leaving no debris or packaging materials behind.

5) Delivery Receipt. Please carefully inspect your merchandise and confirm that you have received all items specified on the truck delivery receipt. You will be required to sign a Proof of Delivery receipt. Please inspect the merchandise thoroughly prior to the delivery agent's departure.

6) Report Damage. If any merchandise appears to be damaged in any way, please make sure to note this on your receipt and notify us immediately. If any merchandise is damaged and cannot be set up, please refuse this item and note refused due to damage on the receipt. If possible, please take photos of the damaged merchandise and email them to cs@OnlineStoreInc.com.

7) White Glove Delivery Service is available in most areas within Continental US. Delivery is not available to Alaska or Hawaii. Estimated delivery is within 4 weeks unless otherwise stated on the item page.

TRUCK DELIVERY

1) Verify your address and contact phone number. Please make sure that the information you provided with your order is correct. If any information on your receipt appears to be incorrect, please contact us immediately by responding to your receipt or calling Customer Care at 1-800-706-3111.

2) Appointment Confirmation. Once in your local area, the shipping company will contact you at the number you have provided to schedule delivery.

3) Upon Delivery please check the number of cartons against the number specified on the truck delivery receipt.

4) Any cartons that appear to be mutilated in any way should be opened and inspected. Please open the carton in front of the driver if you suspect any damage.

5) If any carton appears to have been opened and resealed, it must be noted on the freight bill as a shortage. All notations regarding damage or shortage must be made on the delivery sheet and signed by the Driver before you sign the receipt. Insist that an inspection report be made and notify us immediately of the damage claim.

6) If damage is not noted upon delivery, your claim may not be fully honored. Please notify us immediately at 1-800-706-3111 or at cs@OnlineStoreInc.com.

FEDEX OR UPS DELIVERY

1) If any merchandise is received in damaged condition, please refuse the carton(s) and report it to us immediately.

2) If you received the merchandise in damaged condition and the shipper has already left your premises, please report the damage to us immediately. Please keep the damaged item(s) in the original carton and packaging. If other items are packed with the damaged merchandise, remove all other items and hold carton for possible UPS or FedEx inspection and/or pick up.

Please feel free to contact us with any additional questions or comments.

Thank you for shopping with The Online Store!

The Online Store
9312 Deering Ave
Chatsworth, CA 91311

Fax Requests: 818-700-0046

Office Hours:
Monday-Friday 9AM-5PM PST
Toll Free: 800-706-3111

Or email us at:
sales@onlinestoreinc.com